hotspot

Not sure what happened with the hotspot in the [Edited: "Personal Information"] area, the xfinity wifi signal is good, but couldn't get connected, while when I went to other places, I can get connected, is that the problem with that spot? I emailed xfinity, but haven't gotten a reply. Want to chat with xfinity, but couldn't find a place, only the AI is available...

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XfinityWilliam

Official Employee

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1.4K Posts

2 years ago

Hello user_29d8fv. Are you trying to connect to a WiFi hotspot? Sometimes hotspots can get overloaded and not allow anymore connections.

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user_29d8fv

3 Posts

I got a message back that the wifi hotspot there was offline, and xfinity got it fixed later.

2 years ago

0

XfinityBrianH

Official Employee

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2.3K Posts

user_29d8fv Just to confirm, you are able to connect to the hotspot again?

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2 years ago

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user_29d8fv

3 Posts

Yes, I can connect now.

2 years ago

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XfinityBrianH

Official Employee

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2.3K Posts

Awesome, can we help with any other concerns today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

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XfinityWilliam

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XfinityBrianH

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