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user_29d8fv
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3 Messages

Tuesday, September 3rd, 2024 3:33 PM

hotspot

Not sure what happened with the hotspot in the [Edited: "Personal Information"] area, the xfinity wifi signal is good, but couldn't get connected, while when I went to other places, I can get connected, is that the problem with that spot? I emailed xfinity, but haven't gotten a reply. Want to chat with xfinity, but couldn't find a place, only the AI is available...

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3 months ago

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XfinityWilliam

Official Employee

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1K Messages

3 months ago

Hello user_29d8fv. Are you trying to connect to a WiFi hotspot? Sometimes hotspots can get overloaded and not allow anymore connections.

 

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user_29d8fv

3 Messages

I got a message back that the wifi hotspot there was offline, and xfinity got it fixed later.

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3 months ago

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XfinityBrianH

Official Employee

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936 Messages

 

user_29d8fv Just to confirm, you are able to connect to the hotspot again? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_29d8fv

3 Messages

Yes, I can connect now.

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3 months ago

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XfinityBrianH

Official Employee

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936 Messages

Awesome, can we help with any other concerns today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

3 months ago

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