I can't send or receive SMS messages after porting from Verizon.

Hello, I've recently ported a number over from Verizon to Xfinity Mobile. The calling, internet, and sending MMS messages works fine, but receiving/sending SMS responds with an error, "Your message couldn't be sent."

I've researched this and contacted support and have tried resetting my connection as well as numerous other things, but I still can't get it to work. Its been 2 days now.

Our customer service, despite calling and other services functioning properly, believe this to be an SMS card defect and advised me to visit an Xfinity Store for a replacement.

I think there may have been an issue during the porting process, and Verizon didn't succeed in porting my old number and that I'm going to have to contact them and their porting team to resolve this.

Those are my best assumptions. I'd greatly appreciate any thoughts.

Responses

DreamSayerZ

Problem Solver

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731 Messages

1 month ago

@user_c1axfx It can sometimes take a few days for things to fully work. I'm sure you have already powered the phone off/on and reset network settings? Also checked that your messaging app settings are configured correctly? The issue might be that Verizon has not released/removed your number fully from their SMS/MMS servers. If you are still having trouble, then yes I would call them to confirm porting fully completed.

(edited)

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U

user_c1axfx

3 Messages

1 month ago

I still don't have any SMS service.

1

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @user_c1axfx

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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U

user_c1axfx

3 Messages

1 month ago

I ended up refunding and returning everything, and switching to another carrier.
It works now.

I'm sorry it didn't work out. I really tried.

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XfinityRay

Official Employee

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2.7K Messages

We are sorry to hear that as well, user_c1axfx! Our team is always happy to assist with any concern and hope you give the service a try in the future. The price and coverage are fantastic!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 month ago

0

Network

user_c1axfx

I can't send or receive SMS messages after porting from Verizon.

DreamSayerZ

user_c1axfx

XfinityThomasC

user_c1axfx

XfinityRay

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