I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates

I am traveling to the UK later this month and want to have phone access when I need it. How does this work with my xfinity phone account?

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XfinityMelinda

Official Employee

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112 Messages

11 days ago

Hi @user_pk7wyk, thank you for posting on our Xfinity Forum community and welcome to our Xfinity Mobile family!❤️ Great question! If you’re traveling to the UK and want to stay connected, we recommend starting with our International Travel page, which outlines all your options for using Xfinity Mobile abroad, and by inputting your destination with our link: https://www.xfinity.com/mobile/my-account/international.

One popular option many customers choose is our Global Travel Pass, which makes international connectivity simple and predictable in 215+ destinations, including the UK.

Here’s a quick overview:

Premium Unlimited plan
- Global Travel Pass is included at no extra cost
- 10 GB of high‑speed data per billing cycle
- After that, speeds slow to up to 14 Mbps

Unlimited or By the Gig plans
- Global Travel Pass can be added
- 5 GB of high‑speed data per day
- Slower data speeds remain available after the high‑speed allowance

You’ll receive notifications when the pass activates and when your high‑speed data is used up, so there are no surprises.

For more details or setup steps before you travel, our article is helpful, https://www.xfinity.com/support/articles/global-travel-pass.

Safe travels, and enjoy your trip! Let us know if you have any further questions.

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user_ohjjq8

Visitor

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I just called twice and they said you just get a premium plan and it’s only $10 a month. I was told that twice, and to change my plan back to what it is now when I get back. now I’m reading that it’s $10 a day for the international package.

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7 days ago

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XfinityThomasA

Official Employee

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3.4K Messages

user_ohjjq8 - Thank you so much for sharing your feedback and for joining us here on the Xfinity Forums, we’re really glad you’re here. I know planning for international travel can raise a lot of questions, especially when it comes to staying connected, so I’m happy to clarify.
With Global Travel Pass, you can use data on your phone in over 215 covered destinations for a flat daily rate, giving you peace of mind while you’re on the go.
If you’re on one of our latest pricing plans — Mobile Plus, Mobile Select, or a Premium Unlimited mobile plan — there’s nothing you need to do. International data in over 215 destinations is already included, so you can stay connected while you travel without taking any extra steps.

For plans without Global Travel Pass included it is $10 per day per line in over 215 covered destinations. Once you add Global Travel Pass to a line and international roaming is enabled, you are only charged once you start the pass by using data in a covered location. To start an active travel pass session, just use data while in a covered country.
Note: Customers on the latest Comcast Business Mobile pricing plan with Unlimited Premium Flex also have these international benefits included.
I hope this helps make your travel planning a little easier. If you have any questions or want to double-check your plan, please don’t hesitate to ask — we’re here to help.

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5 days ago

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user_pk7wyk

I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates

XfinityMelinda

user_ohjjq8

XfinityThomasA

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