Visitor
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1 Message
IMEI Whitelisting & Service Activation for BYOD Devices
I recently switched two lines to Xfinity Mobile and activated them on Saturday. Both devices (Galaxy A73 5G and A51) are fully compatible with US. networks and have worked without issue on Verizon, T-Mobile, Lycamobile in the past and with international operators overseas!
However, both are currently blocked at the policy level and unable to connect to the Xfinity Mobile service. I’ve contacted support multiple times, provided all required IMEI and ICCID information, and followed all standard procedures. Unfortunately, the responses have been limited!
From my understanding, this is not a hardware or compatibility issue but more of provisioning or IMEI whitelist restriction. On previous carriers, a manual IMEI whitelist update resolved similar situations. Could someone from the technical or provisioning team review case and advice on whether a manual IMEI whitelist override is possible?
XfinityDilary
Official Employee
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2.5K Messages
19 days ago
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