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user_v127p4
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Thursday, August 20th, 2026 5:26 PM

Issue with reconnecting to mobile data once wifi is not available

i have xfinity mobile connection when at home i connect to wifi and join Teams meeting and when meeting is ongoing if I loose wifi connection than my mobile data is also lost and take couple of minutes to get back mobile data

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4 days ago

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XfinityGabriel

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5 days ago

 

user_v127p4, Hi there! Thanks for reaching out about this. I can definitely understand how frustrating that would be as a customer myself, especially during an important Teams meeting. When your phone disconnects from WiFi, it should normally switch over to mobile data automatically, so a several-minute delay isn't expected. You've come to the right place. Our team of experts can help with this over social media.  To help us narrow this down, could you let us know:
  • What make and model phone you're using?
  • Does this happen every time your WiFi drops, or only during Teams meetings?
  • Have you noticed whether your cellular signal bars disappear when the issue occurs?

With those details, we can provide more specific troubleshooting steps and take a closer look at what's happening.

 

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user_v127p4

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Thank you for the prompt response Gabriel, following are the details

  • What make and model phone you're using?

I have Samsung Fold 7

  • Does this happen every time your WiFi drops, or only during Teams meetings?

Only during Teams meeting

  • Have you noticed whether your cellular signal bars disappear when the issue occurs?

I see the cellular signal is available but only data would not be available

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4 days ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

 

user_v127p4 If you join a Teams meeting using something other than your Fold 7, do you still experience the loss of connectivity?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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