Lack of data on cell, lack of xfinotu Hotspot in my area

There is a localized Xfinity Mobile / Verizon cell tower failure causing a complete data blackout (0.00 Mbps throughput) within a 0.5-mile radius around my home address. Signal bars display , but zero packets pass through until traveling 0.5 miles away. Front-line reps refuse to open a Tier 2/3 network engineering ticket. I require an immediate escalation to Network Operations to investigate the local cell node. This could be remedied by an escalation into Verizon tower or addition of Verizon Hotspot at my property. The address is 10 fisher st, foxboro ma 02035