Visitor
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1 Message
Management of field technicians to really fix my dropping internet connection. On Friday not Monday.
I am a 73 year old leg amputee who is housebound and my internet keeps dropping. Tech was here Wednesday. No TV on Thursday and being told they can’t get me a technician until Monday. No Tv for 5 days. Cruelty to an old woman. Can’t someone step in and get me a technician on Friday. PLEASE HELP THIS SITUATION.
XfinityJeffB
Official Employee
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886 Messages
7 hours ago
Hello user_8igu6o, I am sad to hear about what has happened, and we want to help you in any way we can. While we work on this end, have you tried using the Xfinity Stream app, or signing in at xfinity.com and watching TV that way?
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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