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Italiana315
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Saturday, July 13th, 2024 1:15 AM

MMS not working on iPhone

Ever since I ported to xfinity and got the iPhone 14 Pro Max, I’ve been unable to send mms it always fails n says not delivered. I’ve done every possible troubleshooting steps, factory reset,reset network settings,turned off iMessage and turned back on, turned off mms and back on, hard reset my phone and everytime I call xfinity they do the same troubleshooting steps over and over the. Say they are escalating to tier 3 putting in tickets, provisioning stuff and to allow a few hours and it should work well that’s obviously a lie this has been going on over a year also have spoke to apple support multiple times and they just keep referring me back to my carrier. Anyone have this issue and get it figured out? By the way it’s an ESIM 

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4 months ago

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XfinityVianney

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1.7K Messages

4 months ago

 

 

Thank you for reaching out and sharing your experience. I can imagine how frustrating it must be to face these persistent issues with your MMS not working on your iPhone 14 Pro Max, especially after trying multiple troubleshooting steps.

Firstly, I want to apologize for the inconvenience and the time you’ve spent trying to resolve this. Your satisfaction is important to us, and I’m committed to helping you find a solution.

Given the steps you've already taken, it’s clear that a deeper investigation is needed. Here’s what we’ll do:

  1. Full Case Overview: I will personally ensure that your concern is handled by our specialist team. We will review all the previous steps taken and provide a fresh perspective on the issue. If needed, we can open a ticket for your issue as well.
  2. Follow-Up: I will keep track of any tickets we create and provide regular updates. You won’t have to repeatedly explain your situation.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_1akw7z

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@XfinityVianney​ I switched to comcast cell service and MMS is only working on one of my phones. Can you help me?

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4 months ago

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XfinityAirelle

Official Employee

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2.1K Messages

 

user_1akw7z 

Thank you so much for taking the time to reach out to us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here: https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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