Visitor
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7 Messages
Mobile device suddenly disconnected from nettwor
Hello, I am in dire need of assitance! Earlier this evening my mobile device became disconnected from the network so I initiated xfiniry assistance chat with agent in which after spending 3 hours in chat with no results the live chat was abruptly ended. Because of medical issues ia am disabled and homebound meaning my cellular device is my literal lifeline, which is for some unknown nd unexplained reason no longer connected to the network. After 3 hours in chat then being cut off and without resolution is unacceptable and puts my life in danger. An ECM ticket i was told would be activated which I do not see listed in my account along with a seperate already active ticket . Someone please helo
Randy
XfinityBillie
Official Employee
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3.9K Messages
1 month ago
@user_sr4b27 Thank you for taking the time to reach out to us here on our Xfinity Forums. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I do see that you have sent a DM, our team is going to continue assisting you there. I understand how important it is that we resolve the connection issue with your cell phone.
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