Visitor
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2 Messages
Mobile Service Down
All cellular phones on our account are in SOS mode. 5 total phones. Help.
Franklin [Edited: "Personal Information"]
Visitor
•
2 Messages
All cellular phones on our account are in SOS mode. 5 total phones. Help.
Franklin [Edited: "Personal Information"]
XfinityArmand
Official Employee
•
2.4K Messages
8 days ago
Hello and thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can with your service. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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