Hello, @user_301299 thank you for reaching out over Xfinity Forums. I appreciate the update you've already worked with a rep over the phone, and I know how important it is to have access to your important email communication. Since you weren't able to get this resolved previously, I would like to help investigate further if you're still experiencing issues accessing your email. It is helpful to know how you're attempting to access your email, are you doing that via:
XfinityJustinC
Official Employee
•
2.7K Messages
2 days ago
Hello, @user_301299 thank you for reaching out over Xfinity Forums. I appreciate the update you've already worked with a rep over the phone, and I know how important it is to have access to your important email communication. Since you weren't able to get this resolved previously, I would like to help investigate further if you're still experiencing issues accessing your email. It is helpful to know how you're attempting to access your email, are you doing that via:
- The website: https://connect.xfinity.com/appsuite
- A 3rd party email app: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
- Have you gone through the Yahoo email migration: https://www.xfinity.com/support/articles/yahoo-email-migration-overview
Please follow up at your convenience, I look forward to hearing back from you.
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