My experience since opening a moble account with xfinity

Hello, I am in dire need of assitance! Earlier this evening my mobile device became disconnected from the network so I initiated xfiniry assistance chat with agent in which after spending 3 hours in chat with no results the live chat was abruptly ended. Because of medical issues ia am disabled and homebound meaning my cellular device is my literal lifeline, which is for some unknown nd unexplained reason no longer connected to the network. After 3 hours in chat then being cut off and without resolution is unacceptable and puts my life in danger. An ECM ticket i was told would be activated which I do not see listed in my account along with a seperate already active ticket . Someone please helo

Update to previous post; after 5 continously hours in live chat still no resolve. This is beyond un acceptable service and frankly disgusting how you do business and treat customers. On top of all this my bank account was drained of my funds and left without means to buy grocers or other neccesaties due to xfinity fraudulently charging me for a brand new unused mobile device that I had returned but claimed to be "significantly damged" which is 100% [Edited: "Profanity"]. I contacted customer service and was told I had received the device damaged email by mistake and that no charges would be taken for the device, I was told not to worry as I would not be charged the $600 , yet 2 days later xfintiy charges my card by auto pay for $600, which left me without the phone they claimed was damaged but conviently unable to describe the so called damage. The email also stated that they would be sending this "damaged" device back to me which of course I did not receive but and the worst part is that after xfinity stole the $600 from my account i was left with $12 to my name. I am disabled due to terminal liver failure and also recently had major open heart surgery due to my aorta rupturing which I am very week and without strength so to keep me in char for over 5 hours is craziness . Xfinity is absolutley disgustingly horrible company the way they conduct business and steel from customers like myself who now after the fradulant unauthorized $600 charge to my bank account I am left with no means to buy grocers nor my medications that I need. I am on a fixed income which is hard enough to survive on much less after having my bank account fraudulently drained by this corporation who are not only ok with doing so but incourage these actions Also as of earlier this evening i am without a working mobile connection which is literally my lifeline. I assume this message wil fall on empty ears and will be of no concern or resolve on xfinitys part but I couldn't let my experience be unheard....

Hello my name is Randyand  I was instructed to send this DM in response to my most recent post. Issues with my mobile account have escalated to a point beyond all I care to address so I will refer to my mobile device suddenly and for reasons unknown had been disconnected from the network and I am unable to make phone calls which is my only lifeline as I am disabled and homebound due to terminal illness, this situation has literally endangered my life as I am unable to contact anyone by phone. I spent from 7pm until 12am last night using online chat with no resolve. I was very seemingly cut off by your customer service agents as the chat mysteriously would lose connection and the chat would end. I feel I these loss of connections were intentfully set forth by the xfinity agent. 5 hours is beyond a ridiculous and unacceptable amount of time to be expected to spend on Any issue, especially with no resolve. With my ill health those 5 hours exhausted me to the point I no longer had energy to keep typing amd re explaining my issue over and over each time the chat would "lose connection" this has been an on going and escalating issue since mid November. I have logged over 40 hours of my time between talki g with live agents by phone, by chat, and even in store with no resolve. My bank account was even drained on January 6th when my auto pay card was fradulanty charges $600 for a brand new unused mobile device that I had returned which I received an email stating the device had significant damage and was being sent back to me and that I would be charged in full the price of said phone . I immediately called xfinity customer support after receiving the email and was reassured to hsve no worries that no charges would be incurred and that I had received the 'substantial damaged" email by mistake. Well 2 days later on January 6th my account was charged $600 for the device And I never received the phone back like the email said. I am on a tightly fixed income and that $600 taken from my account left me with only $12 and so I cannot pay my utility bills nor groceries or necessities I understand whoever reads this will not care about how I have been treated but still I cannot let this go unheard. I am at a loss of words at this point , you have taken all my money of a bogus [Edited: "Profanity"] claim that you won't provide proof of and also taken my life line away by disconnecting me from the network, especially life threating now for me since where I live we are experiencing-30 degree temperatures and if I am in need I have no way to contact anyone by phone. This is unacceptable service to say the least. I expect no resolve to these matters fron xfinitys end which is a Horribly Terrible way to treat customers and to do business. I am hopefully for a response and please understand that I am being literally about this mobile line being my lifeline and that being without service greatly increases the risk to my livelihood I am hopeful this issue will be expedited and that I have been concise in explaining the issue at hand. Thank you I will be waiting a reply