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user_v70vm0
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1 Message

Tuesday, June 9th, 2026 10:15 PM

my phone is not connected to the network

My phone went to sos and is not connected to the network. What do I do? It has been over 30 minutes

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11 days ago

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dtgray12

Visitor

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4 Messages

16 days ago

I'm having the same issue, South Atlanta area. I'm trying to reach support now.

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XfinitySeth

Official Employee

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1.3K Messages

Hello dtgray12! Has your service returned to normal?

 

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14 days ago

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dtgray12

Visitor

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4 Messages

Yes. Mobile service started working the next morning.

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13 days ago

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dtgray12

Visitor

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4 Messages

Yes. Mobile data started working the next morning.

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13 days ago

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XfinitySeth

Official Employee

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1.3K Messages

Okay great I'm glad to hear it 👏 Please drop by again if you need us in the future!

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13 days ago

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XfinityLinda

Official Employee

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2.5K Messages

14 days ago

Thanks for reaching out about your Xfinity Mobile service, @user_v70vm0. We appreciate you meeting us here in our community. Were you able to get your service back up? Did you power off and restart your phone? Please share here with our community.

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user_4y9drr

Visitor

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2 Messages

12 days ago

My phone isn’t working properly. I can text but I can’t make or receive calls. 

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XfinityPeterH

Official Employee

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2.8K Messages

 

user_4y9drr I would be reaching out if my phone was not working properly too. Our team is here to help you. In the future it is best to start your own public post that way help can be provided properly. 

Have you tried the basic troubleshooting such as restarting the devcie, making sure airplane mode is off, etc. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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