My Unbearable Experience with Xfinity – A Final Goodbye Xfinity charged me every month on average 80-90 dollars with out my knowledge

Hi,

I’m writing this message to share the deeply frustrating and painful experience I’ve had with Xfinity, before I officially end my relationship with this service—forever. I’m taking a personal vow that neither I nor anyone around me will ever use Xfinity again.

Here’s what happened:

In August 2024, I moved to a new home. Ten days before my move, I visited an Xfinity store to update my address and ensure a smooth transition. During that visit, I was offered a package combining home internet and a mobile line with unlimited data—seemed like a good deal, so I signed up.

Things went downhill fast.

About a month after moving, I received an unexpected email claiming a charge of $95. When I contacted Xfinity, I was told it was likely a scam and to ignore it. Around the same time, I lost my credit card and updated my payment information. I continued making payments with the new card, assuming all was fine.

Then in January 2025—six months later—I was blindsided by a call from a recovery agency claiming I owed Xfinity around $400. I was shocked and confused. I went to the Xfinity store and was told there were no pending charges associated with either my old or new addresses. Yet the recovery agency insisted I owed money and provided an account number that no one at Xfinity could explain.

No one—neither Xfinity customer service nor in-store reps—could tell me where the charges came from. And worse, no one cared. I was told flatly that I had to pay it, with no explanation or investigation.

This situation has caused me weeks of anxiety, stress, and mental frustration. I feel harassed and victimized by a system failure I didn’t cause. Xfinity’s lack of transparency and compassion, combined with their broken billing system, has left me feeling hopeless and angry.

I’m done.

To me, Xfinity represents everything wrong with customer service—disconnected, uncaring, and more focused on collecting money than seeking the truth. I sincerely hope no one else has to go through what I did.

If justice exists, companies like Xfinity will be held accountable for how they treat people. Until then, I walk away—permanently.