Name spelt wrong on bill

Hi,

We just moved. The name on my first internet bill is spelt wrong. The details in my xfinity account seem to be correct. What is going on and how do I fix it ? Has anyone experienced this before ?

Thanks!

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XfinityJon

Official Employee

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1.7K Messages

9 days ago

Good evening user_3huqm9. I can certainly understand wanting to ensure this is corrected. You should be able to manage your contact information, as well as the billing information here. Please let me know if this helps.

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user_3huqm9

Visitor

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2 Messages

Hi, thank you for the reply. I checked my app and my name is spelt perfectly on there. I find it extremely strange that the only misspelling of my name from xfinity has been on the most recent paper bill. Could it be some sort of fraud ?

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3 days ago

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XfinityBillie

Official Employee

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4.4K Messages

user_3huqm9 Thank you for checking, lets take a look together to see what happened with the spelling of your name. It could have been a typo in the account creation. Please send us a DM to Xfinity support with your full name and address to get started.

Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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21 hours ago

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user_3huqm9

Name spelt wrong on bill

XfinityJon

user_3huqm9

XfinityBillie

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