1 Message
Need Help
I’m in hospital for a month, my monthly bill 22.79 just paid two days ago. Got email over 1gb looked on app it says I owe 1082 used 20gb. Customer Service no help said billing cycle passed tried to sell me Apple Watch and unlimited plan for 56.00.
Monthly bill has was been 22.72
XfinityLinda
Official Employee
•
1.5K Messages
2 days ago
Thanks for meeting us here in our community, @user_w8mnrr, about your billing. We hope you are recovering well after your stay in the hospital. I can see how this would be frustrating while getting home and finding a surprise on your bill. We'd love to review your account and see what happened. We can also review the promos to see if we may find something more affordable. If we may, please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0