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user_th05kg
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Tuesday, June 23rd, 2026 1:53 AM

No cellular data when not connected to wifi

My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored. 

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10 hours ago

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XfinityJeniece

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4.1K Messages

10 hours ago

Hey there, @user_th05kg, thanks for reaching out through Xfinity Forums regarding the issues with your cellular data. We would be happy to help with troubleshooting. Have you tried any troubleshooting already? Are you still having the same issue?

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user_th05kg

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Yes I’ve tried everything to troubleshoot and also went to an xfinity store for help. All they were able to tell me was that it should be working…ya but it isn’t. 

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XfinityRay

Official Employee

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We will get this figured out. Did you have no problems with the service at that same location before the storms? What troubleshooting steps have you tried so far like restarting the device or resetting the network? 

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