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user_kj08nn
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3 Messages

09/11/2026 9:02 PM

No Confirmation Email

I placed a mobile order yesterday in store, was charged the taxes but never got a confirmation email. Please help

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2 months ago

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XfinityEmilyB

Official Employee

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3.2K Messages

2 months ago

 

user_kj08nn Welcome to our Xfinity community forum, and congratulations on getting a new phone! Thanks for reaching out, so we can make sure you get the confirmation Email. The confirmation should have been sent to the primary Email on file. You can check the contact information you have on file and change it if needed. Have you received the confirmation since posting? 

- XfinityEmilyB

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user_kj08nn

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Hey, thanks for reaching out Emily. I actually got the confirmation email last night and the tracking number shortly after. All I’m waiting for now is delivery date but the issue has been resolved thank you!

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2 months ago

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XfinityEmilyB

Official Employee

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3.2K Messages

 

user_kj08nn Thank you for letting me know! Once you receive the phone, you can find instructions to activate it here. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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