1 Message
No network connection or only 1 bar
I am a new Xfinity Mobile customer offered a great rate but a rate is no good if you cannot get service two full days 3 hours on each day they've reset network settings reset the SIM I'm only getting 3G service or one bar then they tell me it's my phone right next to me I still have the Motorola Razr that's connected to T-Mobile full bars. Being told that my Samsung 23 Plus is an older phone no longer supported hard to believe
XfinityThomasB
Official Employee
•
1.9K Messages
27 days ago
user_7m82co
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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