No phone signal when traveling internationally

No phone signal when traveling internationally for 5 days. Brazil.

I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device.

data roaming is on and I even added a global pass on the advice of a support agent.

It’s worth mentioning I’ve had a very bad experience with multiple chat support team agents - there seems to be a certain unfamiliarity with an approach to troubleshooting and they keep asking me to upgrade my plan or add services.

Responses

Oldest First

Selected Oldest First

XfinityDuron

Official Employee

•

565 Messages

24 days ago

Hello @user_7q0d85 are you still having issues with your connection while being international?

3

0

U

user_7q0d85

Visitor

•

3 Messages

This issue is still ongoing

Thumbs up

Reply

20 days ago

0

U

user_7q0d85

Visitor

•

3 Messages

The support team never followed up or offered any remediation.

Thumbs up

Reply

20 days ago

0

XfinityBenjaminM

Official Employee

•

2.8K Messages

user_7q0d85 We are sorry that the issue is still on-going. Please send a Direct Message with your full name and address. We can take a look and see what we can do to help. Here are instructiosn on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Thumbs up

Reply

18 days ago

0

Network

user_7q0d85

No phone signal when traveling internationally

XfinityDuron

user_7q0d85

user_7q0d85

XfinityBenjaminM

New to the Community?