5 Messages
Not able to Call n msg
It's been 2 weeks still I'm not able to call or msg. This is ridiculous. Noone is able to solve the issue than why should I pay to use ur service.
5 Messages
It's been 2 weeks still I'm not able to call or msg. This is ridiculous. Noone is able to solve the issue than why should I pay to use ur service.
XfinityArmand
Official Employee
•
1.9K Messages
1 year ago
Hi there @user_y20fp9! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to express your service concerns. We are so glad to hear from you and want to help in any way that we can to get this addressed and resolved. No worries! You have reached out to the right team, and we are going to get things squared away. Please feel free to shoot us a private message detailing your issue, and we will get right on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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