Not all texts show on text log

I am wondering why not all texts show on my text log on the bill/online.

There is no rhyme or reason to the texts that are missing, meaning they're not all iPhone I messages, etc.

I have an Android and texts from both iPhone and other Androids show on the log but a good amount of phone numbers never show on log and I'm wondering why.

Thank you

Responses

Official Solution

XfinityRichard

Official Employee

•

1.4K Messages

7 months ago

Hi there, @user_ksodkm Thank you for taking the time to reach out regarding your text concerns.

You should see all XM texts (SMS and MMS) on your billings. These are the ones sent or received through XM servers.

You will not see any advanced messaging texts such as iMessage on iPhones and RCS on Androids on your billing, as these are sent and received through Apple or Google servers, whether they use WiFi or XM cellular data if not on WiFi. These will only show up on your device.

You will only see text messages using WhatsApp, Facebook, or other Apps within these Apps, not on your billing, as they do not use XM servers.

Please let me know if you have any further questions, we'll be here for you.-Richard

2

U

user_4wo4ca

1 Message

Why when I get a text message does my hme page text box not show I have messages

2 months ago

0

XfinityTony

Official Employee

•

1K Messages

Hi, @user_4wo4ca! I am closing this thread since the original poster hasn't returned. Since you are asking about something separate, post your own question on our Xfinity Mobile board. Thank you!

(edited)

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2 months ago

0

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user_ksodkm

Not all texts show on text log

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