Visitor
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2 Messages
Not receiving calls Samsung S25
I have the same problem. I have talked to customer rep twice and then Samsung service and of course they both blamed the other. I just need the phone to work. It is a Samsung S25 in like new condition. Everything works except receiving phone calls. I can place outgoing calls only! Caller on other end gets hung up on within 3 seconds.
user_0hs1ef
Visitor
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2 Messages
12 days ago
Customer gets hung up on within a couple seconds with no explanation.
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XfinityJustinC
Official Employee
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1.7K Messages
12 days ago
Hello @user_0hs1ef thank you for reaching out over Xfinity Forums, you've contacted the right place for assistance. I want to help investigate not receiving calls, and help get this resolved. With being new to Xfinity Forums I understand if you're not familiar with forum process for assistance. It does work best if you create your own post on the proper board, I did convert your comment to a post and moved the other over so they're in one spot. For future interactions if needed the guidelines are very helpful to learn more about creating posts: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
I appreciate the information you have provided regarding the model of the phone you're using and reaching out previously, and had a few questions that will be helpful:
- How long have you been experiencing not receiving calls?
- What troubleshooting was done previously: removing sim, reset, airplane mode, etc?
- Are you experiencing any other issues besides receiving calls?
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