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user_ah996y
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Monday, June 8th, 2026 2:18 PM

Now wifi pass I just signed up for a monthly subscription and I am unable to add a second device

I just signed up for a 30-day subscription for Wi-Fi pass and I'm unable to set up a second device

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15 days ago

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XfinityPaula

Official Employee

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2.1K Messages

15 days ago

 

user_ah996y Hello there! Thank you for signing up for our NOW wifi pass. I'm sorry that the second device is not connecting. I know how great these connections are so I want to make sure you can take full advantage of your service. With our NOW services the only support option is through our speciality chat team. You can connect with them here. 

 

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user_ah996y

Visitor

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3 Messages

I had the same problem but finally realized that I had given my phone number with the country code which is one before my telephone number I was told that it only accepts 10 numbers so try using your phone number with the country code at the beginning and leaving out the last number. This is what worked for me.

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15 days ago

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XfinityPaula

Official Employee

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2.1K Messages

 

user_ah996y I'm so happy you were able to figure that out. Thank you for sharing the fix that worked for you on this. It may end up helping many others using the NOW Wi-Fi pass. 
Is there anything else that I might be able to help you with for now? 

 

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15 days ago

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