Visitor
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1 Message
Number porting
I have been trying to port my number over for 3 days and everytime AT&T submits the request it’s rejected due to zip code error. I have spoken with over 10 different xfinity agents with a without the AT&T agent confirming All information was correct and any other address zip code associated with this account was also tried and rejected. My number is still not being released after I requested a manual number release due to Xfinity system error code. I’m literally running in circles here. I just want my number
XfinityRichard
Official Employee
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3K Messages
1 day ago
Hi there, @user_c5i8kh Thanks for reaching out to us on the Forums! I'm sorry for the trouble you are experiencing trying to port your number over to us. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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