Try again or contact us and one of our agents will be happy to help you.

Something deleted my online account… somehow. Like I said, I still use my phone all the time and continue to pay the bill automatically each month with my credit card. I just need access to my account. When I call and follow the automated prompts, I must input my CA landline number in order to be recognized, as the system does not recognize my cell number. We moved home to WI in 2021, and our landline was turned off about 5 or 6 years ago. The automated phone system also only recognizes my old CA address. Once I’ve entered my old landline and confirmed my old address in CA, the automated phone person tells me that account was closed, and that’s the end of it. My internet and cable account WAS closed when we moved back to WI, but I kept my Xfinity mobile account going. Everything has been fine for the last few years, and then sometime in the last few months, I went to check something online and kept getting the message that your system was having problems, and that it’d be back up soon. Since then, I’ve not been able to access my account. How can this be rectified? Can you set me up with a new username attached to my mobile account? I REALLY need access to my information. Otherwise, the only option I have is to close the account and move to a different carrier.

Thank you!