Visitor
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3 Messages
Persistent Account Provisioning Issues: Visual Voicemail, Call Forwarding, Supplementary services and MMI Codes Not Working
Hello,
I am writing to report a persistent and ongoing issue with my Xfinity Mobile service that standard customer service has been unable to resolve. I have spent a significant amount of time on the phone and in chat sessions with multiple agents. They have claimed to have "reprovisioned" my account, but the issues persist.
The core problem appears to be incorrect provisioning on my line. My phone is a Samsung Galaxy S21 Ultra 5G which was ported from [Previous Carrier, e.g., Mint Mobile
The specific, recurring problems are:
Visual Voicemail is not working. I am forced to listen to all voicemails sequentially through the old dial-in system, starting with the oldest message.
Call Forwarding is non-functional. When I try to activate it from my phone's settings, I receive an error message. I have attached a screenshot of this error.
MMI codes related to call forwarding do not work. When I attempt to use a code like
*67*<number>#I receive an "invalid MMI code" error, which I have also attached as a screenshot.
These issues have not been resolved despite repeated attempts by customer support. I have already performed all standard troubleshooting steps, including restarting my device multiple times.
The two attached screenshots provide clear evidence that the problem is not with my phone but with the provisioning on your network.
I am requesting that this issue be escalated to a senior technical support team or the Digital Care Team who has the ability to correctly and permanently re-provision my account.
Thank you for your time and I look forward to your assistance.
user_xvzc68
Visitor
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3 Messages
17 days ago
Hello. I've been advised to follow up on my original post and provide direct links to the screenshots I mentioned, as they were not visible.
I am including the links below, surrounded by backticks to ensure they are not filtered.
Here is the screenshot of the "Failed to read data" error:
`https://i.imgur.com/wHh0pjJ.jpeg`
And here is the screenshot of the "Invalid MMI code" error:
`https://i.imgur.com/your-second-image-link.png`
Thank you for your assistance.
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user_xvzc68
Visitor
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3 Messages
17 days ago
Hello.
I'm following up on my post. I have three different screenshots that show my phone is getting error messages related to visual voicemail and call forwarding. I tried to post them, but the forum keeps filtering them out.
This is a provisioning issue on my account that standard support has not been able to resolve.
Please have an official Xfinity Mobile support agent send me a direct message so I can provide my account information and the screenshots.
Thank you.
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