phone service help

DefendedMage432 Thanks for reaching out to us over our Xfinity Community Forums! To unpause an Xfinity Mobile phone that shows as paused in the Xfinity app, open the app, go to the Connect tab, and select the paused device. Then, click the blue Unpause button to restore its connection to your home WiFi network. The pause function only affects home WiFi, not cellular data, public hotspots, or other networks.