Visitor

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2 Messages

10/04/2026 11:22 PM

phone service isn't working since switching over from verizon

no cellular phone service since switching over, but there is wifi

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Problem Solver

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1.1K Messages

25 days ago

Power your device off, then back on. If still having an issue, delete your network settings.

Official Employee

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3.1K Messages

23 days ago

Hey @user_kk10po, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist. Have you tried the steps provided by @DreamSayerZ? What additional steps have you tried?

Visitor

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2 Messages

Thanks, but it's been resolved- I wasn't sent the QR code I needed to first activate the transfer. 

Official Employee

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2.9K Messages

I’m glad to hear this has been resolved! Are you able to make and receive calls and texts?

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