Port Out Pin NOW

I want my Port-Out Pin immediately!!

I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request.

My account incorrectly shows “no service,” even though my Xfinity Mobile line remains active. Context: I moved from my previous service address, which resulted in internet service being canceled, but I had a bundle (Internet + Mobile)and mobile service was never disconnected.

I have made multiple attempts through standard customer support with no resolution. This appears to be a known, recurring issue, yet agents are not trained to correct the account status or release the transfer PIN.

Under FCC number portability requirements, carriers may not delay or deny a customer’s ability to port their number due to internal errors or account configuration issues. Continuing to block access to my port-out PIN places Xfinity out of compliance.

I am requesting immediate escalation to a trained supervisor or specialist who can correct the account status and provide my Number Transfer PIN without further delay. I expect this to be resolved promptly.

I literally copied almost this exact message from a different person.

This is happening to me.

known problem

I want my port out pin immediately

Responses

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user_53f040

Visitor

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2 Messages

4 months ago

I live 1 1/2 hours from a store. I just had eye surgery and cannot drive there. someone needs to fix this problem now and provide me a pin

XfinityJustinC

Official Employee

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2.7K Messages

4 months ago

Hello, @user_53f040 thank you for reaching out over Xfinity Forums. I completely understand needing to get the port pin for the Xfinity Mobile number to be able to take the number with you. Investigating, I'm only fiding the 2 options for creating a port out pin is either through the Xfinity App or going to a Xfinity Store with an ID.

I know you had mentioned the store being a pretty far trip for you to make, and completely understand not wanting to have to travel that far to get the concern resolved. We do partner with our Xfinity Mobile executive experts, I'm not sure if a ticket has been opened for that team our not to look into the port out pin concern further. Please let me know if you're still needing assistance with the port out pin.

user_iijhbr

Visitor

•

1 Message

10 days ago

Xfinity is experiencing an internal database error where they cannot locate my active account, yet they are threatening to terminate my active number on the 22nd. Multiple agents have told me I must pay up to $602 to release my number, which violates FCC regulations against holding a phone number hostage over disputed billing."

I have filed a complaint with the FCC the nearest store is 4 and 1/2 hours away. I have spend over 10 hours on the phone over the past 4 days. With absolutely no resolution.

I want this done NOW. I will continue to file complaint and am considering a lawsuit the phone number is for my business and I need port release number ASAP

XfinityJon

Official Employee

•

1.9K Messages

Good afternoon user_iijhbr. I can assure you this is not the experience we want for you. I would be happy to pull up your account.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

Network

user_53f040

Port Out Pin NOW

I want my Port-Out Pin immediately!!

user_53f040

XfinityJustinC

user_iijhbr

XfinityJon

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