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danielscpd
1st Topic

Visitor

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2 Messages

Friday, July 18th, 2025

Porting Failure

My wife and I have ported our numbers from Verizon to Xfinity.

Both phones are brand new but still required a new eSIM to connect to the network.

RCS will not function on either phone and shows “awaiting activation.”

Ive spend 5+ hours in the store and on the phone with tech support. Nobody seems to have any idea how to fix. Any suggestions?

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24 days ago

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XfinityThomasD

Official Employee

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1.4K Messages

24 days ago

 

danielscpd Thanks for posting on our Community Forums, though I apologize that your initial experience with XM is going this way. If you still need assistance, please let our team know and we can work through a few options, or if needed, create a ticket for our XM team to assist further.

 

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danielscpd

Visitor

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2 Messages

Still need assistance! Store has been very friendly but unable to fix.

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24 days ago

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XfinityAbby

Official Employee

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440 Messages

Hello @danielscpd. I see that you do still need assistance with this. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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