Visitor

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2 Messages

Saturday, June 13th, 2026 5:17 PM

RCS 3000 Error

Like many others I am receiving the RCS Connecting/Setting up hang-up on Google. I've tried absolutely everything I could from these forums as well as Google Support. This was working until about 7 days ago, and now I am unable to receive group messages that had RCS originally enabled. 

I have a Pixel 9 Pro, through Xfinity and RCS was working fine until around June 1st. I've tried to uninstall Google Messages to revert it backwards, I've cleared the data and cache for the Messages app. I've tried to clear my network settings, disable phone verification on my google account, disable phone verification in my Pixel settings through Google Services. I've set my desired mobile network to LTE and disabled WiFi. I've had it off for over 24 hours before attempting to reconnect. I've disabled RCS through my google account through their RCS disable link. I've also re-verified my phone number on my google account through their phone verification link. I've also reset my carrier services and even tried a convoluted Airplane mode step by step I've seen posted. I added all my troubleshooting into Gemini and it recommended I contact Xfinity Mobile support (or use their chat) and explicitly ask the agent to "re-provision the SIM/eSIM" or "reset the network switch on the backend" for your line. My SMS works fine, but the data token required for Chat Features is failing to authenticate on their end.

My phone just continues to get stuck on Setting up and I'm at a loss. Can someone assist me with the above? 

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Official Employee

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3.4K Messages

10 days ago

Hello, @Gryzzlibaer Thanks for reaching out to us on the forums! We can assist with your Pixel 9 Pro RCS issue. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!

Visitor

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2 Messages

Sorry about that - I was a little impatient however I was able to resolve this in store. At first the rep promised RCS is a google feature and they couldn't fix it but the escalated tech support was able to reprovision my RCS feature somehow. Specifics were not shared, but once they did I rebooted, disconnected RCS and reconnected and the issue was resolved. 

Official Employee

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3.4K Messages

@Gryzzlibaer We want to thank you for reaching out on the Community Forum for support with your RCS issue. We are glad we were able to resolve your issue with a trip to a Xfinity Retail Store. Never hesitate to create another public post for any of your future account and service needs!

 

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