Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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XfinityKei

Official Employee

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2.4K Messages

8 days ago

@Comegettoknowme Thanks for bringing your concerns to our attention. Our team is here to help.

I have more questions to ask to get a better understanding of what's going on so I can resolve your concerns.

Can you confirm what type of device do you have?

When did this start?

Have you tried toggling your Wi-Fi on and off?

Does this happen when you're only using Wi-Fi or wen you're also out not on your wifi?

Is this happening to one number, multiple or group chat etc.?

(edited)

7

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@XfinityKei I have the Samsung 26 Ultra, and its been like this for like 3 weeks now. I have tried turning my wifi off and then back on. This has been happening with everyone that I text. It happens no matter if I'm wifi or mobile data.

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8 days ago

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XfinityBenny

Official Employee

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1.5K Messages

@Comegettoknowme Thanks for explaining. Go ahead and reset the carrier settings. Go to Settings > Apps > Carrier Services > Storage and clear its cache and data as well. Once that is done, see if you continue getting the error.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 days ago

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Comegettoknowme

Visitor

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4 Messages

@XfinityBenny I followed all the steps, but its still saying connecting.

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7 days ago

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XfinityEricB

Official Employee

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3.3K Messages

Comegettoknowme Let us try some more direct troubleshooting with your device.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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U

user_2hinf0

Visitor

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3 Messages

I am dealing with the same exact issues with the same exact phone!

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4 days ago

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Network

Comegettoknowme

Rcs chat is not working

XfinityKei

Comegettoknowme

XfinityBenny

Comegettoknowme

XfinityEricB

user_2hinf0

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