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Comegettoknowme
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4 Messages

Tuesday, May 19th, 2026 10:26 AM

Rcs chat is not working

For the past month my RCS status has been saying connecting.  Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone. 

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3 days ago

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XfinityKei

Official Employee

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2.5K Messages

2 months ago

@Comegettoknowme Thanks for bringing your concerns to our attention. Our team is here to help.

I have more questions to ask to get a better understanding of what's going on so I can resolve your concerns. 

Can you confirm what type of device do you have?

When did this start?

Have you tried toggling your Wi-Fi on and off?

Does this happen when you're only using Wi-Fi or wen you're also out not on your wifi?

Is this happening to one number, multiple or group chat etc.?

(edited)

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Comegettoknowme

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4 Messages

@XfinityKei​ I have the Samsung 26 Ultra, and its been like this for like 3 weeks now. I have tried turning my wifi off and then back on. This has been happening with everyone that I text.  It happens no matter if I'm wifi or mobile data.

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2 months ago

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XfinityBenny

Official Employee

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1.6K Messages

@Comegettoknowme Thanks for explaining. Go ahead and reset the carrier settings. Go to Settings > Apps > Carrier Services > Storage and clear its cache and data as well. Once that is done, see if you continue getting the error. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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Comegettoknowme

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@XfinityBenny​ I followed all the steps, but its still saying connecting. 

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2 months ago

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XfinityEricB

Official Employee

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3.4K Messages

 

Comegettoknowme Let us try some more direct troubleshooting with your device. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_2hinf0

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4 Messages

I am dealing with the same exact issues with the same exact phone!

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2 months ago

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user_h88css

Visitor

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1 Message

1 month ago

I cleared the cache & storage on the messenger app, & the issue was resolved (Pixel XL 9).

2

Tek

Problem Solver

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990 Messages

@user_h88css​ This fixed mine tonight. Thank you. Google Pixel 10. 

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1 month ago

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user_9ymbm6

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6 Messages

Honestly sounds like you work for xfinity. Hundreds of people have tried what you're saying with no results. 

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12 days ago

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user_9ymbm6

Visitor

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6 Messages

12 days ago

Honestly sounds like you work for xfinity. Hundreds of people have tried what you're saying with no results. 

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blondie131

Contributor

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27 Messages

7 days ago

I have an android S22+ that says connecting and status code 3000. Seems the texts are okay its the RCS ones that are not coming through and I don't get ANY FROM XFINITY anymore at all!

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blondie131

Contributor

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27 Messages

6 days ago

This is a shame that this seems to be a constant issue with everyone!  WE SHOULD NOT HAVE TO RESET EVERYTHING.. I think it is a xfinity issue on THEIR BACKEND!

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XfinityTommy

Official Employee

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3K Messages

blondie131 To remedy these RCS issues, you typically need to reset your phone's network connection, clear the messaging app cache, or completely deregister your phone number from Google's backend

 

Android: Go to Settings > System (or General Management) > Reset options > Reset Wi-Fi, mobile & Bluetooth.

 

Deregister from Google
If you switched phones or brought an unlocked phone from another carrier, your number may be stuck on an old server. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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user_2hinf0

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4 Messages

@blondie131​ the only fix that worked for me was to uninstall the Google Messages app and then reinstall. Xfinity was no help to me with this. I figured it out myself! SMH

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4 days ago

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blondie131

Contributor

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27 Messages

Agree, that is what I did as well

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4 days ago

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user_9ymbm6

Visitor

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6 Messages

@blondie131​id love to kick them in the backend..lol 

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3 days ago

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