RCS Messaging Waiting For Activation

Hello,

I recently switched carriers from Verizon to Xfinity Mobile. I noticed that I haven’t been receiving texts other than iMessages, so I looked into my settings. My RCS Messaging setting is enabled, but has a status of “waiting for activation.” I tried toggling the setting off and on, and also tried restarting my phone, but the status hasn’t changed. Can someone let me know how to troubleshoot this issue?

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XfinityAlfonso

Official Employee

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2.2K Messages

5 days ago

Hello user_2c287j is this issue still occurring? Are you using an Android or Apple device?

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user_2c287j

Visitor

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3 Messages

Hello,

Yes, this issue is still ongoing. I am using an Apple iPhone 14 Pro Max. Thank you!

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5 days ago

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XfinityDena

Official Employee

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3.9K Messages

Thank you for reaching back out. I am sorry to hear you are still having this issue. Have you tried to run through the activation steps again? Have you tired to reach out directly to our dedicated Xfinity Mobile team?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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user_2c287j

Visitor

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3 Messages

Hello,

I have repeated the activation steps multiple times with no success. I have not yet reached out directly to Xfinity support, that was my next step if this case was unable to resolve the issue. Thank you!

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4 days ago

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XfinityChristy

Official Employee

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2.5K Messages

user_2c287j Hello! I see you're having trouble with your text messages since switching to Xfinity Mobile. I understand how frustrating it is to see "waiting for activation" for RCS. This is a very common glitch during number transfers. Here's what I recommend trying first, as these steps fix it most often:

Reset Network Settings: Go to your phone's settings and look for the option to Reset Network Settings. This clears the old Verizon configuration.
Power Cycle: After the reset, please power your phone completely off for at least 60 seconds, then turn it back on.

If that doesn't work within a few hours, our dedicated Xfinity Mobile team can manually re-provision your line in our system to force the service activation. Let me know how it goes!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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user_2c287j

RCS Messaging Waiting For Activation

XfinityAlfonso

user_2c287j

XfinityDena

user_2c287j

XfinityChristy

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