This sounds exactly like something a friend of mine dealt with recently on a different carrier. It turned out the issue was just a little "musical chairs" with their dual eSIM settings!
In their case, the active carrier had accidentally ended up in the secondary eSIM slot. To fix it, they just cleared out the old carrier from the primary spot and moved their current service into that main slot—everything started working perfectly right after that. It might be worth a quick look at your settings to see if yours is doing the same thing!
proudusa Thanks for reaching out to us here about the phone issue witha message about awaiting activation. We would be happy to assist you here with getting it working for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
SolutionSpotter
Contributor
•
30 Messages
1 day ago
Hey, @proudusa
This sounds exactly like something a friend of mine dealt with recently on a different carrier. It turned out the issue was just a little "musical chairs" with their dual eSIM settings!
In their case, the active carrier had accidentally ended up in the secondary eSIM slot. To fix it, they just cleared out the old carrier from the primary spot and moved their current service into that main slot—everything started working perfectly right after that. It might be worth a quick look at your settings to see if yours is doing the same thing!
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XfinityEricB
Official Employee
•
3.1K Messages
7 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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