Visitor

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5 Messages

Monday, May 18th, 2026 10:24 PM

RCS messaging

I need RCS messaging activated on my iPhone.  The system has been trying to activate for three days now.  Ready to cancel Xfinity if this issue can not be corrected ASAP.

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Visitor

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5 Messages

10 days ago

I guess there are NO Xfinity technicians that read this forum and who can help with this problem.  Maybe my wife and I made the wrong decision to sign up with Xfinity.

Official Employee

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3.9K Messages

9 days ago

Hi there, @user_sxj78k! Thank you for reaching out about activating RES messaging on your iPhone. I apologize that has been giving you trouble an am happy to further help. 

 

Do you have RCS messaging turned on? 

  1. In the Settings app, tap Apps.

  2. Tap Messages.

  3. Tap RCS Messaging.

  4. Turn RCS Messaging on.

If you do, are you seeing an activation message or what happens when you try to use the service?

What troubleshooting steps have you tried?

 

Our Xfinity Mobile Support website is also very handy to troubleshoot your device, https://www.xfinity.com/support/mobile/device-troubleshooting. You put in the model of your device and then gives you step by step instructions. 

Visitor

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5 Messages

I have done what is recommended above a WEEK ago and it still says "Waiting for activation".  Now what?

Official Employee

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2K Messages

I do completely understand where you are coming from, and I do apologize for the delay in the messaging pushing through @user_sxj78k. I want to confirm, have you reached out to Apple Support for further assistance with the device specifically? Is your device fully updated to at least iOS 18? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Spent 1.5 hours with an Apple tec at an Apple store and they rebooted the iphone and restored it and attested that the phone was 100% correct and working.  Ios is up to date at IOS 26.5. RCS Messaging still saying "Waiting for activation. Another interesting thing is my wife's phone which was activated the same time as mine says her carrier is Xfinity Mobil 69.01.1 and mine says Xfinity Mobil 70.0.  When I go further my phone says IMS Status is "Voice & SMS while on my wife's phone is says "Voice, SMS & RCS".  Makes me think the woman who activated both phones at the same time made an error in activating my phone.  In talking to the local Xfinity store they will not agree that they made any errors in the activation process. In communicating with the Assistant Manager of the local Xfinity store he told me the problem might have been that my phone and my wife's phone were on different shipments!  I can't believe that anyone would argue that the same model iphone would have different settings if they came on different trucks!  I have an appointment today to talk about cancelling a bunch of services with Xfinity! 

(edited)

Official Employee

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2.8K Messages

Good morning user_sxj78k. I wanted to check in to see if you are still having issues with the messaging. Thank you very much for getting us in the loop on this situation. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Yes, still having trouble with messaging.  If you read the previous posting you can see what the problem is.  Neither the local Xfinity people nor the people I spoke to on the web (after dialing 611) had any solutions.  Not happy with Xfinity as I have started canceling some services we had contracted with Xfinity.

(edited)

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