Visitor
•
1 Message
RCS stuck at status 3000 since 8/31 after a clean de-registration and re-enable
My Xfinity Mobile line has been stuck on RCS status 3000, "Please wait, activation is ongoing," since 8/31/2026 at 11:20 PM. The last-attempt timestamp in Google Messages has not advanced since that date, so the device is no longer even retrying.
I have already completed full device-side troubleshooting: de-registered the number through Google at messages.google.com/disable-chat and received confirmation, cleared Carrier Services data and cache, rebooted, and re-enabled RCS chats on cellular data only with Wi-Fi off.
After that clean re-registration it still reads status 3000 and the last-attempt timestamp still reads 8/31, which means the device is waiting on a provisioning response it never receives. That rules out a stale registration on Google's side.
Could someone re-provision the eSIM and reset the network switch on the backend for my line, and confirm Advanced Messaging is provisioned on the account? Happy to provide account details by direct message.
XfinityKei
Official Employee
•
2.7K Messages
3 days ago
@user_ot8l6b I’m sorry to hear of the issues you're having with activating your mobile line.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
0
0