Visitor
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1 Message
Ridiculous website!
How is it that a multi billion dollar internet/mobile company has such a terrible website? It is ridiculous how bad it is over the years not just glitches, but an ongoing issue that is driving me to seek another provider at this point. Getting too old to deal with such blatant disregard for one of the most important aspects of customer interactions and with years of the same problem not being fixed, tells me what they think of their customers!
XfinityJustinC
Official Employee
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2.5K Messages
3 days ago
Hello, @user_2fu8aa thank you for taking time to reach out over Xfinity Forums. We're always looking for ways to improve as a company, and appreciate you letting us know. This isn't the experience we want you to have with our website, especially if this is causing frustration where you may look at other providers. I'm logged into the website currently, and I'm not having any issues access my account information or navigating to different pages on the website.
I'd definitely like to investigate further as I know you had mentioned you experience glitches on the website. Getting some additional information of the specifics you're experiencing with the website would be helpful for me to assist further. Please follow up at your convenience when you have time as I can look into this further.
From experience, working with other customers these troubleshooting tips have been helpful with clearing website issues if you haven't tried these:
- Clearing cache/history on your device
- Trying a different browser/device
- Check to see if there are any extensions/programs/ad blockers that may be causing issues
Our Xfinity App offers all the features you can do on our website, so if you have a Smartphone the Xfinty App is a helpful alternative to the website for account access.
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