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I have not getting anything accomplished with customer service 16 hours on the phone with them 22 agents nothing has gotten done

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user_cebb47

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3 Posts

8 days ago

One agent had me go in and reset my Mobile SIM card so now I don't have a SIM card in my phone

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XfinityJoe

Official Employee

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1.4K Posts

Good morning @user_cebb47 I apologize for the frustrating experience. Our team can help.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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user_cebb47

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