This was BRILLIANT!!!!!!!!!!!! In fact, you should change the title to "Should (((YOU))) get Xfinity Mobile? Or better yet, perhaps I'll post my own pro's/CONS too. Buyer beware is REAL. 

Everyone has a unique experience, and most of the people who take time to post something here do so because they are disappointed about some aspect of their history with Xfinity Mobile. I have actually been quite pleased with my service and thought I might balance the discussion with a few alternative thoughts. I am in no way discounting your experience.

I also came from Verizon and, prior to that, AT&T.  I switched to XM 5 or 6 years ago, possibly more, lured by the promise of less expensive service on the Verizon network. I have never noticed any major disruption of connectivity or LTE/5G compatibility. Mabe I just don't know what I'm missing.

Your billing concerns are not that significant to me -- it would be nice to have mobile service show up on the same bill as my Internet and cable, especially given the requirement to maintain the other service, but it is not a deal-breaker. I don't really care what day of the month my bill is due and have never felt a need to change it. My circumstances differ from yours.

Service would be simpler if one service department dealt with everything. The most notable example is this very board. Here on the dedicated Mobile forum, most inquiries are met with a response from Xfinity employees who suggest reaching out to the Mobile team -- this board should be monitored by that team.

I'm more puzzled about your comments suggesting your savings are minimal. A year or so ago I upgraded our plan from the grandfathered $12/GB plan to the newer $15/GB plan to access 5G networks. I usually stay within the 1 GB plan, but occasionally switch to the $30 3GB plan for a month when I'm traveling on vacation. This represents my monthly bill, plus normal fees, for a shared data plan with my wife. I've never felt a need for an unlimited data plan. Again, my needs may differ from yours, but potential XM customers should think in terms of their own data needs.

Regarding call screening, I get that on my phone and plan. You didn't mention what device you use. We use Samsung Galaxy S22 currently, so maybe that makes a difference. I have DND set for overnight only allowing my favorite contact to call or text. Do you have such an option?

Consider all options and make the choice that works for you. Also, than you for posting your thread as a calm and rational evaluation of your expectations and experience rather than as some of the ranting that shows up here and everywhere on the Internet.

Dan

[Edited: "Inflammatory"],I used metro pcs,and boost mobile,cricket years ago but the metro and boost works pretty good no matter where I go,but Xfinity don’t work  I’m thinking changing company the only bad thing is that I have to pay my phone,[Edited: "Inflammatory"]

Do NOT get xfinity mobile. I was lied to by their support in what mustve been a way for them to meet a quota or something. Was promised that my overall bill would be lowered and i would get all these discounts. Turns out no discounts and bill was not lowered. Signed me up for about $56/month in a phone plan. Also customer services is horrendous. I've been trying to cancel the service for 2 months now. I get told that it all canceled and i will not recieve another bill. Only for 2 weeks later, another bill shows up.

Just AVOID at all costs. It is nothing but a headache.

Agree. I am VERY disappointed in this service. We went abroad and paid for the global pass (10 dollars a day per phone) however our phones did NOT work the whole time we were away and were unable to make or receive calls. We contacted xfinity multiple times while we were away and spent HOURS of our vacation trying to figure this out without any success. We were told that someone would contact us via phone, email, etc. to fix it, BUT WERE NEVER FOLLOWED UP WITH. We called xfinity when we got home to sort this out because we don't want to pay for a service we did NOT receive. I was told we would still be charged and that a supervisor would call me back, but in true xfinity fashion... they NEVER called me back. 

Save yourself your sanity and do NOT use this service. 

This is an [Edited: Inflammatory]. I was on the phone with this company from 6-8 when the advanced team hung up on and no one would answer me again. [Edited: Inflammatory]. I will recommend no one ever get involved with this company. I've been fighting this for 5 months with their customers service only screwing things up more and charging me more. 

I am completely dissatisfied and highly upset with Xfinity. The phone agreement I discussed and was offered was totally disclosed and all questions asked and answered to accept the phone. Once I received the phone in Jan 2024, I activated it but never used it. The bill came in almost $18 higher and was automatically charged to my credit card. I called three times to cancel the service and asked for a return label for the phone. Neither happened. I was again charged and again I called and this thievery continued. I called and asked for a supervisor and was told that he would listen to the original call offer and that all charges would be credited back to my card. I asked for my card to be removed from their autopay system and was told that it was done. Well needless to say, that never happened. What did happen was another charge to my card, lies about the return label and the ability to return the phone to any Xfinity store. 5 different calls, 2 different supervisors, one call to a supervisor disconnected with no call back at all. Promises to look into the original offer and contact me within 3 days, all over the span of  4 months. LIES and DECIETFUL practices!!!

To add my completely unsolicited opinion to this post - FACT. While the actual service is decent to good since it's using the Verizon network, the customer service is non-existent. Non-existent to the point that I have not been able to UPGRADE my data for two days, their only means of contacting support through chat is inoperable, and I am now switching back to Verizon despite not being done with my contract and will be paying the early termination fees. It's worth it to be done with their digustingly sad Mobile service.

My personal experience with Xfinity has recently become a nightmare.

A couple of weeks ago my wife chatted and  stayed on the phone for about 1 hour trying to renew the contract (TV) without success.

We decided to go to the store, where an employee was "helping" us.

During that time we decided to switch our phone to Xfinity carrier, asking many questions during the process.

The employee (with the manager's support) continuously repeated to us that we will pay only $20 for each phone for 10 months since there was a promotion.

I asked several times if that was it, the final price and he said "yes".

That was on Friday.

During the weekend we found out that the employee did not include HBO in our TV contract, as we asked explicitly (we had HBO in our previous contract).

We returned to the store and that employee was not working that day, nor the manager.

We asked another employee for support, showing the chat my wife had with Xfinity customer support online.

That employee was not able to help us and when we asked to talk to the manager, the answer was that the manager was not there that day, he might be the following day.

When I asked the employee to also check our phone status, we found out there were many other fees that were not notified during the process.

We requested to escalate the issue to somebody, but the answer was to call online customer support. That's what I did as soon as I arrived home.

During the phone call, I asked to talk to a supervisor to fix our issues.

The supervisor this time was Mohammed from Alexandria (Egypt), I explained him our bad experience, I asked:

- to fulfill what the previous lady at the customer service (chat) said we should pay for internet (800 Mb) and TV (included HBO)

- why the employee did not mention that there were $25 activation fees for each line when we asked if there were no other fees.

- why the employee did not mention that the special offer was not available the first month, but we have to pay entirely

- why the supervisor was there and did not fix his employee mistakes

Mohammed was kindly answering that he would fix all of it (TV with HBO included, internet 800 Mb and  those fees that were not mentioned by the employee)... after 2 weeks we are still waiting for Mohammed to fulfil his promise.

By the way, Xfinity says that it uses Verizon towers, but when we had Verizon we had less problems with phone calls / service and the internet.

Xfinity charged my bank account $400 and I can't get a human on the phone to tell me why. Outrageous! Xfinity is to be avoided. They don't have a customer service. 

Not only what is said above but the salesmen lie about the price and set up fee! The company rep said NO setup fee and 25$  LIE they charge $25. A month of UNLIMITED DATA .....LIE only 1 GB of data for the $20 a month and they do not give you a $10 introductory price for 6 months as stated ...LIE. 

Everything about Xfinity is a LIE!

Worst decision I have ever made customer service is atrocious (when you can unstand them) They insist on auto pay and then debit my account fraudently (I have had to cancel my debit card twice now) the cell service I will give a solid C. I have spen hours and hours on phone with customer service attempting to correct their billing mistakes.

I went with them because of the "free phones" now they aree billing me for one of them

Xfinity mobile is the worst service I have ever had. Dropped calls, can't make phone calls, people can't hear me but I can hear them, if I don't have wifi calling on in my home I only have 1 bar. I have been in the store when they check my service and I only get 2 bars....shall I go on?  I have had the mobile service for about 8 months, been thru at least 4 SIM cards, have to reset my mobile network at least once per day but usually more. I call, spend a lot of time on hold trying to get tech support, seems to be a game they play to see how long you will wait for them to 'check something' before you hang up. I went to the store to get a transfer/port out pin and was told it would only be good for FOUR HOURS! Seriously, that is a lie! Called to try and get a pin after reading online that the pin is good for 5 DAYS! Guess what, transfer from dept to dept then disconnected. Tried to get one sent via messages on my phone, said they sent one, never received it. What a surprise. I will be going to the store tomorrow to get a pin and will NEVER switch back to their terrible mobile service! What a waste of time and money....don't do it!

EDIT: Switched to AT&T prepaid and now I have 5G service, no dropped calls and at least 3 bars ALL THE TIME!  Never going back to Xfininty Mobile!

[Edit: Netiquette] Xfinity mobile is completely [Edit: Inflammatory]. They make promises they won't keep for equipment, payments, etc. And then send you to a dozen different departments to get satisfaction, of which you'll get none. Don't get [Edit: Inflammatory] by the claim of lowered prices and better service. [Edit: Inflammatory] all day if you let them. [Edit: Soliciting]. [Edit: Inflammatory] 1 out of 10, maybe 0.

As a new customer and reading all of this, it will be interesting to see how my story unfolds. I had been a Verizon customer for over 14 years. For the past few years I had been on their "Small 2gig" plan which is $35 / month (add on the taxes & fees, my bill was around $60) Once in awhile I would run out of data and they had an option to purchase a "boost" of 1 gig for $15. Now they only offer unlimited plans which start at $75 / month, so I would estimate my bill would be over $100 / month. So its not worth it for me to switch. Last month I was camping a lot and ran out of data. I purchased the "boost" but  my internet speed was still throttled. At the time I wasn't sure if it was a signal problem since the area was remote. Anyway after calling them several times they always tried to push me to the unlimited plan which I did not want. Even though my account showed I had data left because of the boost, nobody could "unlock" the throttle, I had to wait out my month cycle. (I paid $15 for nothing)

I have an unlocked phone already purchased so I went shopping around. I already have Comcast internet which has been reliable. Comcast is also one of few choices where you can purchase just a modem. I already have an existing router & network in my house. Neither Verizon or T-Mobile allow you disable the built in router (bridge mode) so their devices are useless to me.

Went to Xfinity store. I was told 1 line unlimited would be $40 / month and with tax, bill would be around $43 / month. I was told up front about the $25 activation fee which ok I am cool with it and was told up front. So I will see if that pans out to be true.

Two days ago (not even a week with Xfinity) I can't make calls. I get this "The number you are calling has restrictions ...." I saw other posts about this issue. I had to spend several hours trying to get someone who could fix this issue. The assistant is worthless, gives me the run around. Twice it put me to a live chat with someone, but neither time the problem was fixed. I found the phone number to support on this site and tried that. At least I got someone live, but with a heavy accent. Still took about an hour & half and they did something on their end with the network settings and the problem was fixed. Tested this morning and it is still working fine.

Hopefully this will be a one time incident with making calls. So far the service is as good as Verizon as far as coverage and the internet speed is good. If there aren't too many issues and what they told me about the cost is true, I will be happy with the service.

The difference is I purchased an unlocked phone ahead of time. I took advantage of Best Buy's black friday deals last year and bought a Samsung Galaxy A54 for $260. One thing I insist on is having an SD card slot and this was one of few that still have it. It is a lower end phone but for what I do with it, it works perfectly fine for me. This also gives me the option that if Xfinity mobile turns out to be terrible, I can just move this phone to another provider.

Mike