Contributor
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23 Messages
SIM swap scam almost cost me my life savings
I received an email from Xfinity telling me "Your invitation was successfully sent." It was sent to a person who is apparently impersonating himself as a relative and using my last name. I never sent an invitation for anyone to join my Xfinity household. Then it said this person would be required to confirm the household zip code or phone number in order to activate their account. Big deal! That is easy information to acquire.
I never received an alert on my phone app that someone was accessing my account. By the time I received this message that was sent at 4:32 pm on Saturday, July 19 it was almost 6 pm. I immediately logged on and changed my password. Little did I know the damage was done and they were now into my bank account wreaking havoc. I also did not receive an alert from my bank that someone had logged into my account. I am still trying to figure that out, too. At 7 pm I received a succession of 4 emails from my bank telling me that my password had been changed, a debit card added to apple pay, the funds that were being transferred to another checking account that had been opened, and that all text messages to my mobile were canceled. I tried to call my bank but my phone no longer worked because they had now taken over my number.
I quickly ran to my neighbor's and asked to use their phone so I could call my bank and Xfinity. When i contacted Xfinity I found out that all of the info in my account had been changed.
After dealing with Xfinity all weekend and getting my number back, I still have no answers as to how this fraudster gained the confidence of Xfinity to be added to my account. I still have their device showing up on my account with my number. I was told on Sunday that it had been removed and it would take a while for the system to refresh. Four days later it remains.
I am seriously considering leaving Xfinity forever over this. The bank told me that they had dealt recently with several customers who had experienced this with Xfinity. I am thinking about contacting the local news about this as well. Xfinity is really falling down on the job of keeping their customers secure and I am not feeling at all certain that this won't happen again. They need to step up and take responsibility. Has anyone else experienced this issue?
user_avgw61
Contributor
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23 Messages
20 days ago
https://www.10news.com/news/we-follow-through/sim-swapping-victim-gets-38-000-back-after-months-long-fight-with-bank-of-americ
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user_avgw61
Contributor
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23 Messages
18 days ago
My case was considered closed when I reported a SIM swap scam that occurred on Saturday, July 19 because I had my phone number back working on my device. However, there are lose ends that they keep telling my are resolved. The fraudster's device is still listed on my account with my phone number. They have told me three times that it has been updated and that it was escalated to Tier 3 support. It still shows the same thing in my account profile with nothing updated.
I tried to get in touch with Security Department to ask about having an investigation done on this. I want to see the records of when this transfer of my phone number to the fraudster. I cannot get in touch with Security. I have called the Security phone number and was on hold for a long time before a rep came on the line. I started to tell her what had happened and she told me I needed to talk with Mobile. I told her I had already worked with Mobile to secure my phone number but had questions for the Security Department. After I finished explaining, she was no longer on the line. I have spent several hours on hold since last Saturday and am at my wits end. I am starting hate Xfinity with a passion. I will not let this go and am considering reaching out to the others I have found online who have had the same issue to see about a class action law suit.
Anyone reading this who feels as I do, please get in touch with me.
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