SOS only

My phone and my wife’s phone just suddenly went to SOS only mode. We have been Xfinity mobile clients for a little under a month and it just started. We can’t place phone calls or send texts.

here is a link to other people experiencing the same issue.

https://forums.xfinity.com/conversations/network/sos-mode-recurring/659bd931f961c6163a35bf91

Responses

XfinityRay

Official Employee

•

2.2K Messages

2 months ago

Hi there, user_6ln855! Thank you for reaching out about the phones being in SOS mode. We appreciate that you signed up for our service and want things working great! Have you tried reaching out to or Mobile expert team live chat at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site? Are you using an eSIM or a physical SIM in the devices?

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user_6ln855

2 Messages

Hi, I spoke with a representative for a couple hours the day this started. They were not able to resolve the issue live. However, they got in touch with Verizon and the issue went away the next day. To answer your question: Yes, I did reach out and I am using an eSIM.

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2 months ago

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XfinityRoberto

Official Employee

•

1.5K Messages

I am happy to hear the issue has been resolved. @user_6ln855, is there antyhing else we can assist you with today?

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2 months ago

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user_6ln855

SOS only

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