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cmg1234
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Wednesday, August 7th, 2024 8:59 PM

SOS

My phone says SOS and I am unable to call or receive texts multiple times, sometimes daily.  this didn’t happen when I had Verizon?  How can this be resolved?

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5 days ago

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XfinityJeniece

Official Employee

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2.7K Messages

5 months ago

Hey there, cmg1234, thanks for reaching out through Xfinity Forums regarding your phone issues. We would be happy to help with troubleshooting your services. I completely understand needing to resolve this, so you can call and receive texts! Have you tried any troubleshooting already such as restarting your device? Also, is your device up to date on any updates? 

 

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user_5asjwn

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this happens to me so much! Im considering switching because of it because it is so unsafe

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7 days ago

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XfinityMarcos

Official Employee

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2K Messages

Hi user_5asjwn, I can see how this would be annoying to deal with, especially with how important our phones are these days. My phone feel's like it's always in my hand lol. But I have your back and would love to work more with you on this. Does this issue happen when you're at home?

 

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5 days ago

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