Hello @user_pzwf30 thanks for making this post, some more information is needed to help guide you in the right direction. How did you initiate the swap?
Hello, we initiated at a store and also called 611 several different times. Says there’s an open ticket when I visit the store but I cannot find one on my account
I’d love to help resolve this for you! If you could send a direct message with your full name and service address to get started @user_pzwf30.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityKam
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254 Messages
2 months ago
Hello @user_pzwf30 thanks for making this post, some more information is needed to help guide you in the right direction. How did you initiate the swap?
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