3 Messages

Saturday, January 6th, 2024

Closed

Text and phone numbers

Under data usage it shows text and calls, but why do some numbers not show up? 

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Official Employee

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2K Messages

2 years ago

Hello @user_6awl37, Thanks so much for taking a moment out of your day to leave a post on our community forum. We would be happy to help. Are you referring to internet data usage or mobile data usage?

3 Messages

2 years ago

Mobile data usage. So it doesn’t show text or phone numbers from other iPhone users. It’s only showing Samsung. 

Official Employee

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2K Messages

@user_6awl37, Thank you for clarifying, I appreciate it! It may be a security feature with Apple users. Do you get the same result on multiple devices? Have you tried to look at your data on a computer or desktop?

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3 Messages

2 years ago

No I haven’t. I will try to do that and see if it works. 

Official Employee

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2.2K Messages

@user_6awl37 Awesome. Let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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