@user_rh760z Is the text message from our equipment update initiative to replace(upgrade, swap, exchange) equipment that doesn’t deliver the quality or features expected? Customers receive a letter, email, text message, and/or bill message, asking to update their equipment? If the text fails you can complete the process by visiting: xfinity.com/equipmentupdate. Let me know if this is the issue and that solution works.
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Thank you for your reply, @user_rh760z Thank you for sharing that! I completely understand how frustrating it must have been when the bot kept prompting you to buy an upgrade instead of sending the link. I’ll make sure this feedback is passed along so we can improve the experience. We're you able to get taken care of?-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasC
Official Employee
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2.9K Messages
7 days ago
Hello, @user_rh760z sorry for the inconvenience of a text fail. Was there an error message or code that could leave some details of why this happened?
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