I

Visitor

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1 Message

Thursday, July 3rd, 2025 9:41 PM

The wireless caller is not available happens almost every day

For the past couple of weeks, I've been getting "The wireless caller is not available" message when I try to call someone, nearly every day. I haven't figured out a pattern, though it doesn't seem to matter where I am (like what state I'm in), whether I'm using Apple CarPlay or not, or what kind of connection I have (strong, weak, 5G, LTE). Sometimes, when I try the call again, it goes through. Sometimes it takes three or four tries. I'm running iOS 26 (beta) on an iPhone 15 Pro. I have cellular data on, roaming on, and Wi-Fi calling off. Any thoughts/ideas/help would be appreciated.

Problem Solver

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849 Messages

2 days ago

@isayhoomhom I have some thoughts. You are using a beta version of IOS on your device! It can have bugs and issues. Did you have that problem on your phone prior to installing that beta? Hopefully you followed the instructions before installing a beta product. You should restore your phone back to the previous working version.

Official Employee

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346 Messages

8 hours ago

Hello @isayhoomhom thanks for reaching out to us here on Xfinity Forums. The issue could be related to the IOS beta you installed if the issue started around the time you opted into the beta as @DreamSayerZ suggested. 

When attempting to make calls does the message happen for any outbound numbers you are calling or is it for a specific number you are attempting to call?

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