Visitor

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1 Message

07/30/2026 4:35 PM

Transferred to Mobile but no service

Just activated Xfinity Mobile and transferred but no service when done. What do I do?

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Official Employee

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3.4K Messages

3 months ago

 

user_ozhelu Hi there! Thanks for using our Forums and contacting us! Are you still having issues with the Mobile service? If so we are here to help get you connected. 

 

Visitor

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3 Messages

I  switched form Verizon to Xfinity mobile. We have 3 phones that have one bar (sometimes) , Switches to SOS  at times, wifi calling on always and still have dropped calls and no service. PLEASE HELP

Official Employee

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3.4K Messages

Hi there, do you still need some help with the device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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3 Messages

Yes desperately. We are 14 days into our transfer to Xfinity with limited service in and around our house.

Official Employee

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3.4K Messages

Thank you so much for your response! Have you attempted to work directly with our Xfinity Mobile team to get this corrected? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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3 Messages

They tried, we switched the sim card on my phone, it did not help. I am in a terrible cell zone, and had Verizon with some issues but not like this.

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