Two phone lines

I have two phone lines (networks) and neither are working. Need help getting phone lines in both phones set up.

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XfinityJorge

Official Employee

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2.4K Messages

4 months ago

user_i7fcmw Hey there! Thanks for using our Forums to contact our Xfinity Support Team. You came to the right place for help and we are here happy to work with you to get those lines activated. To get started can you send us a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_kov9ly

Visitor

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1 Message

what is comcast's responsibility for outside phone junction box and related outside phone wiring?

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1 month ago

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XfinityEmilyB

Official Employee

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2.2K Messages

user_kov9ly Welcome to our community forum! Thank you for reaching out so we can answer your questions about the outside phone junction box and related wiring. Our VOIP home phone service is delivered through coax wiring and powered by the internet/voice modem. Are you able to send me a picture of that junction box so I can give you the most accurate information regarding our responsibility?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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CiceroKid

New Poster

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3 Messages

1 month ago

I have 2 phone lines. After receiving a new modem, only one works. When trying to call the other one, I get "The MOBILE user is not available. Help thinks that I am in the middle of a restart and cannot get past that as they no one can help until the restart is complete, which won't complete. I have done restarts myself but I am in a loop and cannot reach a live person.

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XfinityMatthew

Official Employee

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622 Messages

Hello CiceroKid, Sorry to hear that one of the phones isn't working. Typically, the modem being replaced shouldn't impact the phone service. But I would be happy to look into the account for you to find out what is going on. Please send a direct message with your full name and the address to get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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Network

user_i7fcmw

Two phone lines

XfinityJorge

user_kov9ly

XfinityEmilyB

CiceroKid

XfinityMatthew

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