Visitor
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1 Message
UK No service at all
Have global pass on two lines. Landed in UK yesterday and phones report no service. Have chatted with support and they didn’t get anywhere. Told me to call some number but I don’t have any service to do so. Removed and readded eSIM on my line but now it states it failed to activate. Have rebooted phones, etc and no change at all.
what else can I do?
XfinityMatthew
Official Employee
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937 Messages
18 days ago
Hello @user_0oevl3 we would be happy to check the mobile account to see what it is showing on our end and help with troubleshooting. Please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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